Last week, my DiskNetwork receiver started acting up (and it still does) couple of times a day and would not allow me to watch some pay channels I have subcribed to saying there is some problem with the smart card and I do not have authorization to view the channel. Called customer service and I was suggested to reboot the system (by holding the power button for 7 seconds at least) whenever this happens!! The service rep told me pretty much that I would have to go through this exercise with no remedy. It took me couple of more calls before it got to a more senior guy who switched me to a different transponder & satellite. The problem seemed to have gone but it came back again today.
Also, my telephone adapter(TA. Yes, I have VoIP from AT&T) was not recognizing my phone and the rep told me to do warm reset/cold reset and nothing worked. Same story with my DSL router.
The more sophisticated and smarter the devices get, the more unreliable they become. These days, shipping a product sooner is more important than a reliable or stable product. Same goes with Software. A product just needs to be good enough to ship. All bug fixes and updates come later in the form of updates/patches.
What is next?
- Reboot the microware because it burned your food because of heap corruption!
- Your refrigirator does not open as the software or OS hangs or crashed?
- Your car is in an accident because the onboard computer crashed because of a software bug which thought you pressed the gas when infact you slammed the breaks?
Possibilites are endless. With these modern day devices so unreliable, I wouldn't trust my life on a digital device again. The reliablity needs to get better and not worse as we move to a digital lifestyle/decade.
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